Team Leaders:
Provide Direction
A team needs direction therefore a team leader must provide effective coaching and counseling. Coaching implies providing direction and giving assistance to team members so that they can succeed. Counselling means listening to team members ideas, concerns, and needs and helping team members to take responsibility to meet their own needs.
Empower Others
Leadership is not only accomplishing team goals it is also helping team members grow and prosper in the process. It is directly related to empowering team members by encouraging them to make decisions, problem-solve and to be the best they can.
"Empowered employees are better equipped to influence customer loyalty"
Alan See - University of Phoenix - October 2008
Plan
The leaders role is to define team goals, establish strategies and develop plans to implement the strategies to achieve the goals.
Organise
The leaders role is to determine the tasks, who does them, how they are done, and responsibilities for decisions and follow up.
Control
The leaders role is to monitor and compare performance with goals, and address performance short-falls.
"There is no such thing as a Self Directed Team. This term means to me an absence of leadership and there are no results without leadership. You cannot creat a leadership vacuum that will last. Nature will fill it. You cannot say 'you are empowered' and suddenly have empowered people. It's leadership that promotes confidence and initiative."
Chris Walsh
Operations Director
David Jones Limited